WITSON provides limited warranty support for eligible car multimedia systems, Android car stereos, navigation systems and related automotive electronics. This warranty covers eligible defects in materials or workmanship occurring under normal operating conditions.
During the valid warranty period, WITSON will repair or replace, at no charge to the purchaser, eligible products confirmed to have defects in materials or workmanship under normal operating usage and conditions.
Before returning a product, we recommend contacting WITSON technical support first. Many installation, wiring, configuration or software-related issues may be diagnosed remotely without returning the unit.
Please contact WITSON and provide the product model, order information, vehicle model and year, a description of the problem, and clear photos or videos when applicable. Our technical team may request additional system or wiring information for diagnosis.
If the product needs to be returned to WITSON, the purchaser is responsible for the outbound shipping cost and related fees.
Returned products must be packed in the original carton or equivalent protective packaging. The purchaser is responsible for secondary damage caused by insufficient or improper packaging during transportation.
After WITSON receives and inspects the product, we will determine whether the reported fault is covered by the warranty. For a confirmed warranty-eligible fault, WITSON will repair or replace the product as appropriate.
For an approved warranty repair, WITSON will cover the freight cost of sending the repaired product back to the purchaser.
The limited warranty does NOT cover damage or failures caused by the following:
Accidents, external impact, negligence, improper use or abuse, water ingress, dust corrosion, or force majeure.
Unauthorized disassembly, repair, wiring changes or product modifications without written approval from WITSON.
Failure to install or operate the product according to the applicable instructions, or use of the product beyond its intended application.
Damage caused by unstable vehicle power supply, incorrect voltage connection, short circuits, wiring problems or faults from external peripheral equipment.
Physical damage to TFT/LCD screens, including cracking, breaking, scratching or display damage caused during installation or daily use.
After the applicable warranty period expires, WITSON may continue to provide repair or technical assistance when available. Labor charges, replacement component costs and shipping expenses for out-of-warranty service are the responsibility of the purchaser.
To help WITSON evaluate the issue efficiently, please provide the following information whenever applicable:
WITSON product model or item number
Order information
Vehicle brand, model and year
Description of the problem
Photos or videos clearly showing the issue
System information or software version
Relevant wiring or installation photos when requested
Providing complete information can help our technical team distinguish between hardware, software, installation, wiring and compatibility issues and recommend the appropriate solution.
The limited warranty period is 12 months from the date the goods arrive at the destination.
The purchaser pays the cost of shipping the product to WITSON. After WITSON confirms that the fault is eligible for warranty repair, WITSON covers the freight cost of sending the repaired product back to the purchaser.
No. Please contact WITSON technical support first. Some problems may be related to installation, wiring, settings or software and may be resolved without returning the product.
Yes. Unauthorized disassembly, repair, wiring changes or modifications without WITSON's written approval may make the resulting damage or failure ineligible for warranty coverage.
No. Physical TFT/LCD screen damage such as cracks, breakage or scratches caused during installation or use is excluded from this limited warranty.
If your WITSON product develops a problem, please use the Contact Us section of our website before returning, repairing or modifying the product. Provide your product and vehicle information together with photos or videos of the issue so our team can help identify the appropriate solution.
